Homeowner Checklist and Questions

What to know and what to ask

Roofing Companies

COMMON

– One person operation, not actually a company.
– Failure rate is around 90% within 5 years.
– Competes solely on low price.
– Low margins or lack of understanding pricing can lead to failure with one untimely event.
– Lacks the ability to offer proper warranty support or education to clients.
– Sell based on Price.
– Want to be in and out in 30 minutes or less.

PREFERRED

– A legitimate company with multiple people on staff.
– Are able to offer warranty support and have a solid reputation online and locally.
– They are often good at operating and may sustain for many years of operation.
– Prices can vary widely.
– Company may have a longer track record, although it may be through a sale to new ownership.
– Will often offer a warranty and provide service after installation.
– Sell based on product or warranty.
– Will take time to educate and inspect, appointments will last an hour or more at times.

BEST

– Have a business minded approach to the industry.
– Understand the value of a quality product installed properly.
– Price will rarely be the lowest, but provide a superior product to clients.
– Competes on service and value.
– Can offer a long-term warranty and builds a relationship with their clients.
– Focus is on education and have a staff that must continue their education to stay current on best practices.
– Sell based on value, education, and peace of mind.
– Ensure all client questions are answered, provide follow up information.

Some Questions To Ask

– What is your industry experience?
– How many people are involved in this business?
– What is your opinion on…(other brands or options)?
– What type of training do you participate in each year?

Installation Practices

COMMON

– Stapling underlayment and flashing
– Might reuse the flashing
– Galvanized nails (smooth shank)
– Aluminum flashing
– Felt underlayment
– Low grade shingles
– Not installing systems
– Woven valleys
– Not replacing skylights
– Doesn’t use ice and water shield
– Doesn’t understand roof ventilation

PREFERRED

– Using cap nails for underlayment and ring shank nails for flashing and shingles
– Always replaces flashing
– Knows that galvanic corrosion can occur if mixing different metals
– Never uses aluminum flashing in chimney mortar
– Synthetic underlayment
– Loyal to a high quality brand of shingles Installs systems
– Uses a cut valley system
– Suggests skylight replacement
– Uses one row of ice and water shield at the eaves (should be more to follow code)
– Installs a ridge vent

BEST

– Uses only cap nails and ring shank nails for the entire roof
– Replaces flashing with steel (not aluminum)
– Uses stainless steel fasteners
– Uses steel flashing for the entire roof
– Uses a high grade synthetic underlayment
– Offers options, but loyal to 1 shingle brand
– Always installs a full system
– Uses an open valley system
– Insists on replacing skylights over finished living spaces
– Uses more than one row of ice and water shield at the eaves, on the rakes, in valleys, and around any penetrations
– Ensures your home has proper intake and exhaust ventilation

Some Questions To Ask

– Why do you believe the manufacturer you install, is the best?
– Can you explain the details of what you are proposing (and is it in writing)?
– If the manufacturers would not offer a warranty, would you still install their system? Why?

After Your New Roofing System Is Installed

COMMON

A short term warranty (likely a taillight warranty), does not register a warranty with the manufacturer, will not be in business to service future issues.

PREFERRED

Offers a longer term workmanship warranty (between 5 and 15 years), will register the warranty with the manufacturer, the company may be in business in the future to service your roofing system as needed.

BEST

Offers a lifetime workmanship warranty (very rare in the industry), has inspections scheduled, will register the warranty with the manufacturer and has a relationship with the manufacturer, the company is set to grow and sustain in the future.

Some Questions To Ask

– After the day of installation, will I see you again?
– Tell me a time a job didn’t go as planned and how you handled it?

Some Clear Red Flags

There is no attic inspection

If ventilation is not up to par you will void your manufacturer warranty. Many contractors will avoid this discussion as the added cost to the roofing system means they might lose the sale. The homeowner is left with a roofing system that will fail sooner, have a voided warranty, and higher utility bills than necessary.
The contractor encourages homeowners to add products
Items like exhaust fans, which will short-circuit the ventilation system and void your manufacturer’s warranty on the roofing system, are good for the contractor, not the homeowner. You should only have one type of exhaust and your contractor should explain this to you.
The contractor charges X per square
A square is 100 square feet of roofing material on your roof. While most quality contractors know an approximate per square rate, there are several design variances in a houses structure that makes this approach dangerous. A home that needs extensive ventilation, has several valley (which add cost), has chimneys (which need new flashing), etc. The best method to ensure the contractor can even afford to complete your job successfully is to have a custom bid to your home.
The contractor offers percentage or large dollar discounts
A reputable company will price their services at a competitive rate and could not operate with such promotions. If you are negotiating a price, they have marked it up beyond a fair price to allow for negotiations.
The contractor is hesitant to provide proof of insurance or guarantee of performance.
A reputable contractor should have insurance, licensing, and ideally either a bond or outside guarantee (such as Roofing Insights).
The contractor is willing to install any brand of shingles
If the contractor is not an expert and willing to give advice on why they support one brand, they are probably interested in your money more than your well-being.
The contractor focuses only on cost and warranty
Quality and value over low cost and defect warranties are the bottom line of a great new roofing system. Always get that warranty in writing.
Homeowners Checklist 1

We maintain multiple financing options – We can find the right choice for you.

Homeowners Checklist 2

How soon can you be here?

In most situations, we’ll be there within 48 hours.

Homeowners Checklist 3

What Area Do You Cover?

We serve Franklin County, York County, and Adams County.

Homeowners Checklist 4

What Warranty Can I Expect?

We offer a lifetime workmanship warranty.

We maintain multiple financing options – We can find the right choice for you.

Homeowners Checklist 5

Business Hours

MON: 8AM - 6PM
TUES: 8AM - 6PM
WED: 8AM - 6PM
THURS: 8AM - 6PM
FRI: 8AM - 6PM
SAT: 8AM - 1PM
SUN: Closed

Homeowners Checklist 6

PO box 264 Waynesboro, PA 17268

License #: PA152955

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